Please use the Contact Us Form if you have a question that you can't find an answer to on the website and we'll post it here to help others too.
Q. I placed an order and have not received confirmation, when can I expect a response?
A. When you place and order our system responds automatically and instantly. If you have not received an email from either:
orders@qr4rigs.com, support@qr4rigs.com or sales@qr4rigs.com
then in the first instance check your spam folder and whitelist those email addresses.You can also check the status of any of your orders by logging in to your QR4rigs account at any time.
Another increasingly common occurence when paying by credit card is not clicking on the the confirmation button in the last stage after pre-authorisation of payment with your card issuer.
Please use the Contact Us Form to get in touch if you have any concerns.
Q. I placed an order and the status is now "Awaiting Customer Response", what does this mean?
A. We check all orders and if we believe that you have ordered something that doesn't quite go together or may be missing a vital component to make the QR system work as intended, we will place your order on hold and contact you with the reason why. Please check your email and your spam folder (see above question).
Q. I live outside of the UK, so am I going to have to pay taxes like VAT twice?
A. As we build the business, we are not registered for VAT, so we cannot add VAT on to our goods. Once the business grows we may start approaching thresholds where we need to register for VAT. At that point we will have to add 20% to the prices in the UK or whatever the percentage VAT is at that time. If you are outside of the UK, then you will pay the price without VAT. You will still need to pay the VAT upon import, the same as you do today unless we opt to employ an international VAT Accountancy service to be able to pay the VAT to your government directly. If we chose the latter for your convenience, the cost of that accountancy service will be added to the prices. So to summarise, today you pay the price without VAT added, as there is no VAT to add currently. When we do register for VAT, then VAT will be added for the UK and zero rated VAT for your country if you live outside the UK and you will pay upon import as you do today.
Q. Can you alter the value on the Customs form to help me avoid paying import duties?
A. Whilst we would love to offer our goods tax free, unfortunately, the answer is No. This would be considered fruadulent in every country, yours is no exception. Please do not ask us to break the law, because we won't.
Q. I'd like to leave a review for a product I bought, how can I do this?
A. You can leave a review for any product you have purchased. Simply log in to your account, go to the specific product page you wish to review and scroll to the bottom of the product description. You will find a button 'Write Review', click on this and you will be taken to the review submission form. Fill it out, give the product a rating and click the submit button. We will review the submission and post
Q. The freight cost on the label is much lower that what I paid for shipping?
A. Shipping has other expenses that are not shown as part of the freight cost, such as insurance, tax and packaging. The system only allows blanket charges for most countries rather than zones within the countries. We lose more than we gain on most of the parcels shipped. If however, the overall shipping cost comes in £5 less than what you have paid, rest assured we have from the outset and will continue to refund this as excess shipping charges to the method you paid with when we dispatch the goods.
Q. I've received my products, they look worn, are they new?
A. All products are new unless otherwise stated by special agreement. We test all QR Plates and Base Mounts before packakging with the other parts in your order to ensure a good fit. The marks you see will likely be from testing or post production processing. Sometimes, little bits of molten plastic form 'blobs' that are left on the product. To ensure that all QR plates and Bases slide freely, we may use a scapel, sand paper or a file to remove any rough areas on the mating surfaces.
Q. How do I know where to mount the Base Plates?
A. The QRPro and QRMax base plates are designed to be mounted on the edge of wherever you are mounting them and normally the QR mounting is from the rear to the front of the rig and removal is from the mounted postion towards the rear of the rig (the QRDee system is opposite). A lot of peripherals have parts that protrude beyond and below their mounting points.
Most OEM rigs have side mounting plates and sometimes centre mounting plates along with a wheel/yoke deck. All of our base mounts are designed to be mounted to mounting plates on your rig, to give them structural support. The hole spacings are generally shared with popular controllers so that in some cases, no drilling is required to fix them to your rigs existing mounting plates. There are optional fixing kits for most of our base mounts, enabling support to directly fix to 40 Series Aluminium Extrusion based rigs.
The best way to find out where to mount your Base Mounts is to affix the QR Plates to your controllers and add the QR Base to the QR Plate, then place them on your rig where they will be fitted. Next mark the postions of the sides and back / front in pencil (you may want to apply painters tape to your rig if it is a dark colour or has a glossy finish so you can see the pencil marks). Note the orientation of the QR Plate as it is important that the mounting and removal using our QR system needs an unobstructed path. Once the outline is marked out you can remove the QR Bases and reposition them on the Mounting points on your rig to mark out where any holes need to be drilled. Most of the QR Bases have optional mounting points and to access these you will need to remove the guide plates temporarily to mark out the drilling points (if needed) and affix the Bases to the rig with the fixings included. When fitting the guides back to the QR Base, DO NOT OVER TIGHTEN any of the screws.
Q. I removed the guides temporarily on the QR Base to fit it and now the QR Plate is too tight, how do I fix this?
A. Loosen the screws slightly on the guide plates on the QR Base until the fit is snug but not loose. Mount and unmount the QR Plate (no need to remove the controller) a few times to make sure there is a good fit, then tighten the screws on the guide plates 1/16th of a turn (very small amount, DO NOT OVER TIGHTEN). Test to ensure a good fit. Repeat if necessary.
For QRMax Base Mounts, please watch this video: QRMax Calibration Guide
Q. The QR Plate has become a loose fit on the QR Base, how do I fix this?
A. The QR Systems have been tested over a good period of time (2yr +) but over time, and depending on how often you use the QR systems, the plastic will wear a tiny amount due to the nature of the material it is made from (plastic). When this happens, you may need to adjust the guides on the QR Base. You may only have to tighten the screws on the guides a little (1/16th of a turn at a time (DO NOT OVER TIGHTEN) to make a tight fit again, so try this first. If that fails to make a good fit again, loosen the screws on the outer guides only so they move slighty when pushed, bias your finger pressure towards the centre of the QR Plate and retighten the screws. Test for a good fit, repeat if necessary with less pressure when biasing the guides if too tight and slightly more if too loose.
For QRMax Base Mounts, please watch this video: QRMax Calibration Guide
If you still can't get a good fit, use the Contact Us Form to get in touch with our Support Team and we will endeavour to assist.
Q. I don't see any QR Plates for handbrakes, can you help with a design for my handbrake?
A. Due to the potentially great and odd directional forces that could be applied in the heat of the moment, we do not support handbrakes on our QRPro, QRMin and QRDee systems as they may be destroyed in use.
Q. I don't see any QR Plates for Logitech G25,27,29,923 wheels, can you help with a design?
A. We do not have a QR Plate for the G25/27/29/923 wheels. There are number of obstacles that prevent us developing one.
- With a QR Plate attached, there would be no access to the connectors underneath.
- The ONLY hard mount fixing holes on these wheelbases are at the back, so the clamps would need to be used
- With the clamps being used, the QRMax release lever cannot be used so the QR Plate cannot engage.
1 and 2 together, prevent any cutouts in the adapter plate from being placed to allow disconnection/connection of the power supply, pedals and for earlier wheels, the gear shifter.As the components would have to be permanently fixed together, means having to cart around the entire setup (wheels power supply and pedals) with hanging wires that cannot be permanently fixed in place to the rig or cable managed is not acceptable.
However, we do have a solution.
We developed the QRMax Support Cover Plate as this gets around ALL of the disadvantages presented by the shape and design of the Wheelbase which enables the QR system to be used for other components such as the yoke and when it comes to using the wheel, the Support cover can simply be placed on top of the QRMax Base, the lever moved out of the way and the Logitech Gxx Wheel clamped on top to the flat supporting surface without damaging the QR Base Mount.
Q. Can I drill my own holes in the base mount or controller plates to make them fit to my needs?
A. Short answer is NO! Due to the nature of FDM manufacturing, the base mounts and controller plates are not solid in construction. They have various levels of 'infill' and are solid where necessary, particularly around any printed holes whether threaded or not.
If you require a custom design to suit your rig or controllers better then please use the Contact Us Form to get in touch with our Support Team and we will endeavour to assist.
Q. Can I buy the stl files from QR4rigs so I can print my own?
A. No. The designs and files are our intellectual property as a registered business.