Shipping Information
All our parcels are shipped fully insured and this is included in the shipping price. This means that if your parcel is proven lost in transit or the contents are damaged, we can dispatch a replacement part or full order once we have the confirmation or proof without having to wait 60-90 days that most courier services request.
To avoid any dispatch delays, please supply your preferred contact (telephone) number when ordering, to give to the Courier/Customs Clearance in case they need to contact you.
Mainland UK
Currently all products that are shipped within the UK are via Royal Mail. They are all tracked and may require a signature on delivery. We use Tracked 24 or RM Special Delivery depending on the value and size of the order so it is fully insured. These services are the quickest in the UK, so there is no express shipping option available for UK residents.
International Shipping
By default, all products that are shipped outside of the UK are either via Royal Mail International Tracked or International Signed and can normally range from 3-15 business days depending on destination and distance from the UK. The parcels are tracked and may require a signature on delivery. For orders over 2kg (including the packaging) we may choose to split the order across multiple boxes or if cheaper, send via the express shipping option in a single box.
Once the parcel has left our premises the delivery is out of our control, we have no say on the time it takes to go through Royal Mail's systems to get to you. If you have not received you parcel after 60 days, then we will be able to make a claim and send you a full refund and will need an email from you stating that you have not received the parcel or contents thereof to do this.
Express Shipping Services
There are alternative Express shipping options for all destination countries already in our system and we use various international courier services that range from 2-5 days depending on destination and courier. If you find you would like to use an alternative courier than the one listed as the Express Shipping partner for your Country, please get in touch with your details and preferred courier and we will add the data for you if possible as an option.
Express Shipping does not necessarily mean Priority Service for most countries and your parcel may be sent via their Standard Shipping Service, but it should still be within the 2-5 day range. Where possible dependant on weight, size and destination, we will always use the fastest possible service within the budget of the price you have paid
If your country is not listed for shipping, please contact us using the Contact Us Form on the Site to discuss options.
Caring for the environment
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Recyclying - where possible we will reuse recycled boxes that are available to us or boxes manufactured from recycled products, so don't be suprised if the outer packaging looks a bit odd or is branded randomly. |
Returns Information
We ship your products in good faith that they will arrive safely, in time and without any damage to the packaging or product. If your product was damaged in transit, please contact us using the Contact Us Form on the Site and make sure you have photographs of the damaged packaging/product to hand. We will contact you via email to arrange for the return and replacement once received at no further cost to you.
If you are not entirely happy with your product or you have ordered in error, you can return it in the first 14 days after receipt at your cost and as long as we receive the product back in resaleable condition (as new) will process a refund minus the original shipping cost + any transaction processing fees (usually 2.5% + £0.25). Please contact us using the Contact Us Form and include the order number and reason for return and we will be in contact with you.